No access to premium content

A friend of mine does not have access to premium topos. He is able to open route details via his tick list for example but not via the “more info” button.

Smartphone Samsung A02s

Android 12, last Update 1. April 2024

User is logged in, yearly subscription is there.

Newest Android version 3.0.8

Did also a complete new install, but problem is still the same.